- What types of services does Ideal Images provide my franchise?
Ideal Images offers your franchise system a single source solution for your supply needs. We offer your franchise a customized online ordering solution designed specifically for your needs. This online solution is designed to allow your franchise owners to order their supplies quickly and easily so that they can focus on the other items in their business. Supplies range from printed materials to apparel and can include even those rare items that are specific to your business model. We can source them for you from our worldwide network of manufacturers and offer the best pricing available. Saving you and your franchise owners both time and money. A partial list of products that we supply to our franchise customers include; embroidery, screen printing, promotional products, warehouse fulfillment, digital printing, offset printing, on-demand printing, variable data printing, mailing services, e-commerce solutions, and document management.
- What types of reporting are available?
Reporting is a strength or our system. Due to the customized nature of our platform, it offers your franchise a flexible reporting infrastructure. You will be able to report on product SKU”s, franchise unit orders, sales by territory, and sales by period, to name a few. Let us know your reporting needs and we will be able to accommodate them.
- Do I need to own all of the inventory?
Whether or not you own the inventory that we supply to your system, depends upon your franchise”s agreement with Ideal Images. We are able to offer you both options. We will work with your franchise and determine product pricing based upon your franchise owner”s needs, our margin requirements and your franchise system”s requirements. In many cases, it makes sense for you to own all of the inventory and in others it may not.
- How is Quality Control Handled?
Quality control is a critical element of our ordering process. From the accuracy of ordering a business card online through our dynamic online ordering system to packing your fragile promotional item in a box, quality control is always in place.
- How is pricing established?
Ideal Images will work with your franchise system to establish your requirements for product pricing. Factors that will be include; competitive pricing on the product, margin required by Ideal Images, franchise system royalty, and shipping charges. Our worldwide network of manufacturers, in combination with our “best in class” in-house production, allow us to provide the most competitive prices available on the majority of items that your franchise supplies to its franchise owners.
- How is our product shipped?
Most products ship UPS ground.
- What is the usual delivery time frame on my franchise orders?
If items are in stock they will ship within 24 hours of placing an order. Custom items require more time to get the product in and to decorate. This takes less than 10 business days in most cases.
- How are problems taken care of?
All questions and issues are tracked and resolved through our Customer Service Team. They insure the problem is logged, addressed with the customer, and resolved in a timely manner. Should an issue need action from outside our organization the customer will be advised of the facts and given estimated time to resolution.
What if I need to change one of my products or supplies?
This is easily done by contacting our Customer Service Team who will make any necessary adjustments to your order.